In such case, we recommend temporarily blocking the identity card. Report the situation and within 6 hours the card will have been entered in the list of temporarily blocked cards. It will not be linked to your account during the time for which it is blocked. The dual-level identification of individuals makes the misuse of your identity card very unlikely indeed.

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Help us take the proper measures as soon as possible - please complete the form below.

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N.B. A card may be reactivated within 3 months of being temporarily blocked. After 3 months, the card will be permanently blocked and you will have to order a new card, if required.